Prior to installing FieldAgent Desktop there are some requirements that must be met. For the software prerequisites, FieldAgent™ Desktop will automatically install them if they are not already installed. You will need local administration rights in order to install the software prerequisites. For some enterprise level users, temporary administration rights may need to be granted to the end user in order to install the prerequisites. See your system administrator for more details.
Software requirements include:
Hardware requirements include:
User account requirements include:
1. Navigate to https://installsprod.sentera.com/fieldagent/
2. Select Install FieldAgent.
3. Validate that the PC meets the system requirements.
4.
Click at the
bottom of the window.
5. Select a location where to save the file. The Downloads folder is typically the default.
6. Open the folder where the file was saved and double-click setup.exe to launch the install.
7. Click Accept to install SQL Server 2014 Express LocalDB, as shown in Figure 1
Figure 1: Click Accept
8. Click Install to install the Visual C++ 2015-2019 redistributable (x64) application, as shown in Figure 2.
11. The files for FieldAgent Desktop are downloaded and the FieldAgent Desktop insatllation is autonomous going forward, as shown in Figure 5.
Figure 5: Installation Dialog Box
12. Once the install is complete, the Sign In dialog box for FieldAgent displays.
1. Type in the Email (User ID) and Password for heFieldAgent users, as shown in Figure 6.
2. If this is the first time the user is logging into FieldAgent, user details must be updated and force a password change. Click Register, as shown in Figure 7.
Figure 7: Click Register
3. Once complete, FieldAgent will finish the installation and displays the main Map window.
There are a few reasons why the installation may fail. The following section describes the most common ones.
If another user is already signed into FieldAgent on this PC, an error message displays, as shown in Figure 8.
Figure 8: Error Message
To correct this issue:
1. Download and run Sentera Tool as the local administrator on the PC http://installs.sentera.com/tools/setup.exe
2. Launch the installer. It will automatically open when complete.
3. Select the check boxes shown in the Figure 9 and click Clean.
Figure 9: Click Clean
4. Type Yes in the confirmation box and then click Yes, as shown in Figure 10.
Figure 10: Click Yes
5. Let the process run and when complete, click OK, as shown in Figure 11.
Figure 11: Click OK
6. Close the FieldAgent cleaner window by clicking the x box in the upper right-hand corner of the dialog box, as shown in Figure 12.
Figure 12: Click Close
7. Launch FieldAgent Desktop and login.
8. Uninstall the Sentera Tool from the PC and delete the Installer App.
If this process fails, the most likely cause is a background process is preventing from this process completing. To fix this issue:
1. Launch Task Manager.
2. Sort the processes by Name.
Figure 14: Select End Task
6. Close the Task Manager.
7. Rerun the Sentera Tool. After these processes are complete, the user can successfully login to FieldAgent.
8. Uninstall the Sentera Tool from the PC and delete the Installer App.