FieldAgent Mobile - Troubleshooting General App Issues
You Can't Log In
Your account may not be up to date, or you may need to reset your password.
- Visit fieldagent.sentera.com and log in or reset your password.
- If your account has expired, update your payment information through the Profile link. Please contact support@sentera.com or 612-204-2000 for a link to your Profile page.
You Can't Connect to the Drone
- Shut off the drone and hand controller.
- Power on the hand controller, then the drone, and then launch FieldAgentâ„¢.
- Hard/force close the app. This may differ, depending upon your model of iPad or iPhone. Double tap the home button on your iOS device, swipe the app up to hard close it. Apple Support provides details on how to do this.
You're Getting Error Warnings in the App
DJI drones issue a variety of warnings to the app throughout usage. For more information, please see this article about Common DJI Warnings and Error Messages.
Still Having Problems?
DJI GO 4 must be running in the background before starting the FieldAgent app.
Still Stuck?
- Tap the gear icon, and press Email Support Log.
- Add a short description of the problem you're experiencing.
- A support representative will contact you shortly.
- You may also email support@sentera.com.
Related Articles
FieldAgent - Mobile Stand Count
Overview The Mobile Stand Count feature for FieldAgent Mobile (iOS app) is intended for quickly processing shareable Stand Count results from the field’s edge. The video below shows it populating in real time: A map result will be shareable ...
Double 4K - Software Release Notes
Note: Double 4K - Skyport is formerly known as AGX710. Version 1.5.2 | March 30, 2023 Features For S/N's 200+: Add support for Mavic 3E systems (912600 baud U-blox) Add support for U-blox Gen-9 in PHX Inhibit Skyport triggers when operating in non ...
FieldAgent Mobile - Connecting to Bluetooth
1. Turn Bluetooth ON. 2. Download, launch, and log into FieldAgent Mobile (iOS App). Need to activate your account? Visit https://fieldagent.sentera.com/activate. 3. Place your drone on a stable surface and power it on. The gimbal will calibrate and ...
FieldAgent Desktop - User Guide
Field Agent Desktop User Guide English Engineered in Minneapolis, MN, USA 14 April 2022 Doc #67002 Rev E Copyright © 2022. All rights reserved. Trademark Notice FieldAgent, AgVault, and Incident Light Sensor are registered trademarks of Sentera. ...
FieldAgent Web - User Guide
Click below to download the FieldAgent Web User Guide